Privacy Policy

Being India Pvt. Ltd. is a company incorporated under the Companies Act, 2013, with its registered office at [Registered Office Address]. Being India is the authorized India partner for BEING Technology Co., Ltd., China, and is part of the Inkarp Group of companies. For the purposes of this Policy, Being India is the "Data Fiduciary" with respect to personal information collected through this Website.

We may collect the following categories of information from or about you:

2.1 Information you provide to us directly

• Contact information: name, designation, organization, business email, phone number, postal address — typically submitted via enquiry, quote-request, demo-request, callback, newsletter sign-up, technical-support, service-request, or AMC/CMC booking forms.
• Enquiry content: details of products you are interested in, your industry, intended application, technical specifications, site information, and any other information you choose to share.
• Service and AMC information: details of installed equipment, serial numbers, installation site, contract numbers, fault descriptions, photographs of equipment, and similar information needed to schedule and deliver service.
• Communications: records of correspondence when you contact us via email, phone, chat, social media or in person.

2.2 Information collected automatically

• Technical information: IP address, browser type and version, operating system, device identifiers, referring URL, language settings, time-zone.
• Usage data: pages visited, content viewed, links clicked, time spent on pages, navigation paths and other engagement metrics, collected through cookies, log files and similar tracking technologies.

2.3 Information from third parties

We may receive information about you from business partners, lead-generation platforms, exhibitions and trade shows where you have shared your details, or from publicly available business sources.

We do not knowingly collect sensitive personal data (such as financial account details, biometric data, health information, sexual orientation, political beliefs, or caste/religious affiliation) through this Website. Please do not submit such information through our forms.

We use the information we collect for the following purposes:

• To respond to your enquiries, send quotations, schedule demonstrations, and provide product or service information
• To process orders, fulfil contractual obligations, deliver products and provide installation, training, after-sales and technical support
• To schedule and deliver service visits, calibration, breakdown support, and AMC/CMC obligations
• To send product updates, newsletters, event invitations, technical content and marketing communications relevant to your industry — where you have opted in or where permitted by applicable law
• To improve our Website, products and services through analytics and user-experience research
• To comply with legal, regulatory, tax, audit and statutory record-keeping obligations
• To detect, prevent and respond to fraud, security incidents and unauthorized activity
• To enforce our Terms & Conditions and protect our legal rights and the rights of others

We process your personal information on one or more of the following legal bases, depending on the context:

• Your consent — typically obtained when you submit a form or opt in to receive communications
• Performance of a contract — to fulfil orders, service requests, or AMC obligations you have requested
• Legitimate business interests — such as responding to commercial enquiries, improving our offerings, and securing our systems, balanced against your interests and rights
• Compliance with legal obligations — including tax, regulatory reporting and statutory record-keeping

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, remember preferences, and support marketing activities. Cookies are small text files stored on your device.

We may use the following categories of cookies:

• Essential cookies — required for the Website to function correctly (e.g., security, session, form submission).
• Analytics cookies — help us understand how visitors use the Website (e.g., Google Analytics or similar services).
• Functional cookies — remember your preferences and personalize content.
• Marketing cookies — deliver relevant advertising and measure campaign performance, where applicable.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

We do not sell, rent or trade your personal information. We may share your information only with the following parties, and only to the extent reasonably necessary:

• BEING Technology Co., Ltd. and other principal manufacturers — where required to process your specific enquiry, configure a quote, register a warranty, support a technical query, or arrange product-related support.
• Inkarp Group companies — to leverage the shared sales, applications, logistics and service infrastructure that supports Being India.
• Authorized service partners, channel partners and logistics providers — to deliver products, perform installation, conduct training, and provide AMC, CMC, calibration or warranty service.
• Service providers — such as IT, hosting, CRM (e.g., Salesforce, Cogent), ERP, communications, email, analytics and marketing platforms that support our business operations, under appropriate confidentiality and data-protection obligations.
• Professional advisors — such as auditors, lawyers and consultants, where reasonably necessary.
• Government authorities and law-enforcement agencies — where required by law, court order, or to protect our rights, safety or property.
• In a business transaction — such as a merger, acquisition, reorganization or sale of assets, subject to appropriate confidentiality safeguards.

Because BEING Technology Co., Ltd. is headquartered in China and operates globally, and because some of our service providers may be located outside India, your information may be transferred to and processed in countries outside India — including China, the United States, and other jurisdictions where our principals, affiliates or service providers operate. Where such transfers occur, we take reasonable steps to ensure that your information receives an adequate level of protection in accordance with applicable Indian law.

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Policy, to comply with our legal, accounting and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the nature of the information and the purpose for which it was collected. When information is no longer required, we securely delete, anonymize or archive it.

We implement reasonable technical, administrative and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure or destruction. These include access controls, secure servers, encryption (where appropriate), firewalls, vendor due-diligence and staff confidentiality obligations. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal information:

• Right to access — to obtain confirmation of, and a summary of, the personal data we hold about you.
• Right to correction and erasure — to ask us to correct inaccurate information or to delete information that is no longer needed for the purpose for which it was collected.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to grievance redressal — to raise a complaint regarding our handling of your data (see Section 12).
• Right to nominate — to nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before processing your request.

This Website is intended for business and professional users and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any questions, concerns, complaints or requests regarding this Privacy Policy or our handling of your personal information, please contact our designated Grievance Officer:

[Name of Grievance Officer] Being India Pvt. Ltd. [Registered Office Address] Email: [grievance@being-india.com] Phone: [contact number]

We will acknowledge your communication within a reasonable time and aim to resolve grievances within the timelines prescribed under applicable law.

This Website may contain links to third-party websites — including beinginternational.com, beinglab-usa.com, bluepard.com and other partner sites. This Privacy Policy applies solely to information collected by this Website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before sharing any personal information with them.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the Website or by other means. We encourage you to review this Policy periodically.

By using this Website and submitting your information through any form, you confirm that you have read, understood and agreed to this Privacy Policy, and you consent to the collection, use and disclosure of your information as described herein.